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Message from President
Practicing techno-hospitality,
where future-oriented solutions are created from the customer's point of view
Important principles underlying our business activities
ALMEX INC. provides to the world tangible and intangible solutions that are based on the philosophy of techno-hospitality.
Techno-hospitality means providing products and services that meet the needs of customers and the end-users by combining cutting-edge technology with a high level of hospitality. Our business is rooted in the application of techno-hospitality in all our initiatives, from product and service planning to organizational transformations.
Highly reliable solutions supported by a proven track record
Our core business is the development and supply of automated payment machines for accommodation facilities, such as hotels and ryokans, and medical institutions, such as hospitals, clinics and pharmacies, for which we have the largest market share. In addition to cash settlement operations and various cashless billing systems, we also provide systems for reception and information facilities and user management, as well as a variety of software solutions that assist in these operations. And through the linkage of these systems, we are making it possible to improve operational efficiency, enabling the value of these systems as total solutions to continue to grow.
Our automated payment machines business started in 1983 with us taking on the non-face-to-face needs of hotels and other businesses. Then, our machines have continued to evolve and utilize the latest technology, so now they are more compact and with even more functions. This is why they are being installed in an increasing number of accommodation facilities and medical institutions. And since the pandemic, the need for non-face-to-face and non-contact services in customer-attracting facilities has increased, so the value of automated payment solutions has been recognized anew. One of our strengths is the development of solutions that incorporate forward-thinking technology.
In the supply chain for various products that includes automated payment machines, our company's strength lies in its fabless business model in which it partners with domestic and foreign manufacturers to provide customers with the products they require in a timely manner and at reasonable prices.
Meeting the needs of a growing market
In terms of business domains, the accommodation facilities and medical institutions that we focus on are expected to grow over the medium to long term.
Tourism, including increasing inbound tourists, is one of Japan's growth strategies and accommodation facilities are an important infrastructure for this. We recognize that our role is to contribute to the realization of a tourism-oriented country by leveraging our abundant expertise in providing solutions for accommodation facilities and our experience in meeting their diverse needs through customization.
With regard to accommodation facilities, we not only help them improve their operational efficiency and profitability with automating payment operations but are also sensitive to the needs of recent major trends. We provide detailed customizations, such as cashless operations with credit card and QR code support, multilingual support to attract foreign travelers, and laborsaving solutions in times of worker shortages. For users, we provide a one-stop environment for a series of procedures, from booking to payment, supporting all aspects of a comfortable and seamless travel experience — before, during, and after the journey.
Supporting the promotion of digital transformation in medical institutions
In the healthcare field, the unprecedented aging of society is driving the need for digitization and digital transformation to improve the patient experience and reduce the burden on healthcare professionals. Our major role is to contribute to the resolution of these issues.
Automated payment solutions bring benefits to healthcare organizations by improving the efficiency of reception operations and payment management. By simplifying reception procedures, patients also benefit from shorter waiting times and reduced risk of nosocomial infections.
We have already provided automated payment solutions to 2,000 medical institutions in Japan, and we will focus on introducing these solutions to clinics, veterinary clinics, and other related businesses. We will also support the digital transformation of medical services by proposing new products that support the digitization of patient registration cards and reception procedures in Japan that use Individual Number Cards (My Number Cards).
Focusing on developing new markets by leveraging group strengths
Our automated payment solutions are attracting attention, which is why they are being implemented in a growing number of businesses, including golf clubs, restaurants, leisure facilities and many others. These are new opportunities for us in markets where we can provide value in terms of non-face-to-face and contactless handling, operational efficiency, and seamless experiences.
In terms of our connections to each market, we are a core group company of USEN-NEXT HOLDINGS Corporation. And through our intra-group network, we are able to uncover the needs of stores and facilities to which we provide in-store BGM services. This is another of our strengths and is an advantage that will lead to further expansion of our market share.
Continuing to enhance the value of solutions through innovation and transformation
The problem of labor shortages due to a declining population is common to all accommodation facilities, medical institutions, restaurants, and other facilities that attract customers, and it can be seen that the need for operational efficiency and labor saving will continue to accelerate. Digital transformation practices and the use of new technologies, such as generative AI, should also become increasingly important management issues in the future. Our mission is to accurately grasp these changes and enhance the value of our solutions.
Our solutions not only replace people with machines for tasks that were previously performed by people, but they also promote the creation of an environment where people can provide the kind of hospitality that only a person can. In management, generating business ideas is an example of this, and in facilities that attract customers, the happiness and appreciation created by the contact between employees and users leads to higher added value for the customer's business.
This is precisely the practice of techno-hospitality that we aim for. To support our customers' sustainable growth into the future, we will continue to make constant efforts and take on challenges, always from the viewpoint of our customers and users.
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